The people working in our Support department are focused on our customers' needs, are of course experts in the field of our software and have an extensive knowledge of your daily practice. Furthermore, they have all worked at Isah Customer Support for many years. For you, this means you know the people you are dealing with, and their experience guarantees an adequate assessment of and answer to all questions.
Supportsite
You can contact our support department by phone, but we also have an 'online helpdesk', the Isah Supportsite. This extranet has existed for many years now and it clarifies the support process for our customers. If a customer has asked a question, the supportsite will show what has been done about it. This goes for all support calls, whether they come in by phone, fax, e-mail or through our supportsite: all calls are processed immediately and are visible on our supportsite.
Knowledge Database
The helpdesk function is not the only function our supportsite has to offer. For instance, on it you will also find a knowledge database. It was created after our customers indicated they wanted to be able to search for solutions themselves. Our knowledge database holds hundreds of articles and is still growing.
Customers can also download updates and maintain their own data, such as their address and contacts.
Isah Customer Support offers extensive assistance, so you will be able to use Isah-7 successfully in your organization.
Contact data for Customer Support:
You can reach Isah Support from 8 a.m. until 5.30 p.m.
T: +31 (0)88 4724 050
F: +31 (0)88 4724 051
E-mail: please click here
Click here for the Isah Supportsite (Isah-customers only) |